Data Policy

Riftigo Data Policy

The Riftigo website is operated by Stickers LTD (Company No. 15138385), which also acts as the data controller for your personal information. Our registered office is located at 7 Bell Yard, London, United Kingdom. This Data Policy outlines how we collect, use, and protect your data when you interact with our services.
By using Stickers LTD’s website, you agree to the practices described in this policy.

Information We Collect

Data You Provide

Account Details: This includes your name, email, and username.
Purchase Records: Information related to game purchases, platforms, and payment options.
Customer Support Interactions: Any data you submit when reaching out for support.

Automatically Collected Data

Device Info: Such as IP address, browser type, and OS.
Usage Metrics: Including pages viewed, clicks, and duration of visits.
Cookies & Tracking Tools: Used to improve website functionality and analyze traffic (see Cookie Policy below).

GDPR Compliance

We process your personal data according to the following legal bases outlined in the GDPR:

Consent: When you clearly agree to specific uses, like marketing.
Contractual Need: When processing is necessary to fulfill our contract with you (e.g., completing a purchase).
Legal Requirement: When laws require us to process your data.
Legitimate Interests: When processing benefits Stickers LTD’s operations (e.g., fraud prevention), without overriding your rights.

Your Data Protection Rights
Under the GDPR, you may:

Lodge a complaint with a data protection authority if you believe your rights have been violated.
Request access to the data we hold.
Request corrections to inaccurate or incomplete data.
Ask for your data to be deleted (under certain conditions).
Request limits on how we process your data.
Receive your data in a portable format.
Object to certain types of processing, including marketing.

To use these rights, contact us via the details on our website. We aim to respond within one month.

Cookie Policy

Cookies are small files stored on your device that help us enhance your experience. We use them to personalize content and analyze user activity.

We may also receive personal information from third-party services (such as payment providers) to complete transactions or provide support.

Types of Cookies

Essential Cookies: Enable key site features such as login and shopping cart.
Analytics Cookies: Provide insights into site performance and user behavior.
Functional Cookies: Remember your settings and preferences.
Advertising Cookies: Help deliver relevant ads and may track activity across websites.

Third-Party Cookies External services (e.g., payment platforms or advertisers) may place cookies to support their functionality.

Managing Preferences Most browsers allow you to:

Delete or block cookies.
Set preferences for different cookie types.
Get alerts when cookies are used.

Note: Disabling cookies may impact certain site functions.

How We Use Your Data

We use your personal data to:

Operate our services, including account setup and order fulfillment.
Provide customer support and handle inquiries or refunds.
Send promotional messages (if you've opted in).
Meet legal obligations and ensure platform security.

Data Sharing
We do not sell or lease your personal data. However, we may share information with:

Service Providers: Including payment gateways and customer support tools.
Authorities: When required for legal or safety reasons.

Data Security
We use industry-standard security methods to safeguard your personal data, including encryption and access controls. However, no system is entirely immune to risks, and we cannot guarantee absolute security.

Automated Decision-Making
We do not use your personal data for automated decision-making or profiling that has a legal or similarly significant effect.

Children’s Data
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal data from children.

Data Retention
Your data is retained only as long as needed for its intended use or to meet legal obligations. After that, it is either securely deleted or anonymized.

International Transfers
Your information may be transferred outside the UK or EEA. Where this occurs, we use approved safeguards (like standard contractual clauses) to ensure adequate protection.

Exercising Your Rights

You have the right to access, rectify, erase, restrict, or object to the processing of your personal data, as well as the right to data portability in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

If you wish to exercise any of these rights, such as requesting access to your personal data, correcting inaccuracies, deleting information, or restricting how your data is used, you can contact us using the contact details provided on our website. This may include reaching out via email, contact form, or postal address, as specified in our Contact section.

Upon receiving your request, we will review and process it in line with the GDPR-prescribed timelines, which typically means responding within one (1) month of receiving your request. In certain cases, particularly if the request is complex or if multiple requests have been made, this period may be extended by an additional two (2) months. If an extension is required, we will inform you within the initial one-month period, stating the reasons for the delay.

Please note that in some situations, we may need to verify your identity before we can act on your request, in order to protect your personal data from unauthorized access. We may also decline to fulfil certain requests where permitted by law, such as when retaining your data is necessary for compliance with legal obligations.

Policy Updates

Stickers LTD may update or amend this Data Policy periodically to reflect changes in legal requirements, industry practices, or our service offerings. We are committed to ensuring that any modifications remain transparent and easily accessible.

When updates are made, the revised version of this Data Policy will be published on our website, with the effective date clearly indicated. We encourage you to review the policy regularly to stay informed about how we collect, use, and protect your personal data.

By continuing to access or use our services after any such updates come into effect, you acknowledge and agree to be bound by the revised terms. If you do not agree with the changes, you should discontinue using our services and may contact us to exercise your data rights as outlined in this policy.

Contact

For questions regarding this Data Policy or your data rights, email us at: support@riftigo.com